HuriyahL. (2016) “Penerapan Total Quality Management (TQM) dalam Peningkatan Mutu Layanan Publik UIN Sunan Ampel Surabaya”, JOIES: Journal of Islamic Education Studies, 1(2), pp. 303-332. Available at: http://joies.uinsby.ac.id/index.php/joies/article/view/15 (Accessed: 22February2020).